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Terms of Service

By accepting our estimate and scheduling service with Renew Landscaping LLC, you have agreed to these terms of service and will comply with them throughout your relationship with Renew Landscaping LLC. This is an agreement between Renew Landscaping LLC referred to as the contractor and/or we and you referred to as the client and/or you. Contractor and client hereby promise and agree to the following: The contractor agrees to provide the mowing services as agreed and the client (you) agrees to pay the charges specified herein.

 

MONTHLY SERVICE PLANS AND CONTRACTS

Full and Basic services are on a month-to-month basis, therefore, do not require a yearly contract. Max and Plus service agreements will be for one year from the date of acceptance. The agreement will be automatically extended and renewed on each anniversary date, excluding changes in pricing or the client’s expansion of the scope of service. The credit card or e-check will be billed on the 1st of every month. Renew Landscaping LLC provides a 90-day warranty on all landscape and contracting projects. All work will be completed in a substantial manner according to specifications submitted per standard practice. Deposits on projects are non-refundable. All work and materials installed are the property of Renew Landscaping LLC  and are subject to repossession until the balance is paid in full. 

 

GENERAL PROVISIONS

Contractor agrees to carry General Liability Insurance with General Aggregate amounts of $1,000,000 and $1,000,000 per occurrence. This agreement which includes a “Description of Service”, “42-week visit calendar for each service address", and the “terms and Conditions” serve as the entire agreement between both parties. Renew Landscaping LLC is not responsible for loss related due to “Acts of God” (such as freeze, hurricane, flooding, drought, tornado, hail, rain, etc.). We are not responsible for damage to property from loss of control of vehicles, water being cut off, contractors not subcontracted directly by Renew Landscaping LLC, or other actions not directly caused by Renew Landscaping LLC. Weekly landscape visits missed by Renew Landscaping LLC due to rain or inclement weather will be made up with additional hours on future visits. No credit will be given as a result of poor weather conditions. If the crew arrives at your property and the ground is wet the crew will just do a cleaning of the property excluding the mowing of the grass. This is done to prevent tire marks or damage to the grass when it is soft.

 

DAMAGES PROVISIONS

We are very careful when we service your lawn, but if a covered incident does happen, we will repair the damage. Contact us immediately, no later than 24 - 48 hours after the service where the damage occurred. If you have a covered claim the submission of sufficient evidence is required, receipt of the item, photos of the damage, a contractor may require a review of the item to evaluate the damages.

  • Damages we will not cover: include but are not limited to; air conditioning wiring, bird baths, bird houses, benches, chairs, children’s play sets, concrete, dog beds, downspouts, drainage, shade structures, fences, fence posts, fence stain, flower boxes, holiday decor, improperly installed irrigation components, irrigation valve covers, Malibu lights, metal edging, path lighting, pottery, outdoor curtains, retaining walls, stone edging, (brick and/or stone), stone pathways, toys, unprotected trees, trampolines, plastic pools or other swimming pools, windows. Exposed cables/wires or sprinkler components/lines normally found below the surface of the lawn, disease or damage to lawns, any item hidden in the landscape and not clearly marked. If we are required to move objects to service your lawn and/or landscape, such as but not limited to benches, bird baths, basketball goals, playhouses, lawn furniture, trampolines, etc. we will not be responsible for damage caused by moving the object from where we need to provide service. 
     

  • Sprinkler Repairs: Properly designed and installed irrigation systems are not damaged from routine lawn service. If head damage does occur, please notify us within 24-48 hours notification of the damage, flag damaged head(s), and we will repair on your next scheduled service.  Plastic valve covers are subject to deterioration from UV rays and not covered for damage from foot traffic. All systems require regular maintenance and will deteriorate without it. Special Touch Landscaping has experienced licensed irrigators on staff; we do not pay for 3rd party repairs.

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PETS AND GATES

Our service team loves pets, but all pets do not love us! Please make an attempt to have your pets indoors or kenneled while we are servicing your yard. We can service your property with pets around but we take no responsibility for any injury to your pets. If we think that a pet is aggressive, we will not service the property that is accessible by that pet. If we cannot service your property due to the gate being locked or closed there will be no credit given. This can be prevented by providing us with a key or code to access the backyard.

 

PAYMENTS

 

Purchaser agrees to a 3.5% surcharge fee added to all credit card transactions. There is no surcharge fee for paying by check, cash, or ACH debit.

For most projects: A 33% non-refundable deposit is required to schedule a landscape project. Another 33% mobilization payment is required upon arrival before the project starts. The remaining 34% balance shall be
paid before departure upon completion of the project. Payments can be made via cash, check, ACH debit, or credit card with a 3.5% fee. Payments should only be made to management and not crew members. 

We do understand occasionally a credit card may be declined for various reasons: lost; new card; expired etc. We will e-mail to let you know your card was declined if we do not receive a return call and/or updates before your next scheduled service date, service may be suspended until payment is received and tall grass fees may apply. A $5 fee is added for declined card fees. Delinquent accounts: $15 late fees added to unpaid balances for each month that such balance remains, plus all costs incurred for the collection and reasonable attorney fees.

 

CANCELLATIONS

Cancellations are ONLY accepted through e-mail.  It is your responsibility to inform us of a cancellation. You will be charged for all work provided until this office is notified of your cancellation request. Please do not tell the service team that you wish to cancel, it may be misunderstood or they may forget to inform the office. Either party shall give 3-day written notice, by certified mail, for cancellation of the agreement. 

RENEW LANDSCAPING CUSTOMER CONTRACT 

This Landscaping Contract (“Contract”) is enteredinto________ (“Effective Date”), by and betweenRenew Landscaping LLC, with an address of  9120 Alger Ct, Inver Grove Heights, MN 55077  (“Landscaper”) and *______________________________ with an address of ________________________ (“Customer”), collectively the “Parties.”
1. Landscaping Services. Customer wishes to obtain the Landscaper’s Services to perform the following work. (Reference Invoice #000 PO#000) _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ (“Services”).
The Services are to be performed at the following address: __________________________________________ (“Property”).
Landscaper agrees to furnish the labor, materials, and supplies necessary to perform the Services in accordance with the terms and conditions contained in this Contract. Upon completion of the Services, Landscaper will remove all materials, supplies, and other debris, unless otherwise authorized by Customer. Landscaper has all ownership rights of all leftover products and landscaping supplies used to perform Services. Customer is responsible to provide trash removalat Customer’s sole expense. Landscaper is entitled to take before and after photos of Services and Customer authorizes Landscaper to use such photos for advertising purposes.
2. Changes in the Services. Customer may request changes to the Services described in Section 1 whichwillbedescribedonAddendumAattachedtothisContract.AnychangestotheServicesmust be in writing on Addendum A of this Contract and signed by both Landscaper and Customer. Customer agrees that any changes to the Services may result in additional charges and may extend the completion date of Services.
3. Photos.
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Landscaper may provide to Customer written or digital photos or other references that are only to be used as examples or to be used as a reference point to help Customer understand the outcome of Services. Customer understands that the final outcome of Servicesmaylookdifferentornotexactly the same as they appear on the medium given to Customer.
4. Term and Schedule. a. For one-time, project-based Services, Landscaper will complete Services as Landscaper’s schedule allows. Customer agrees that the Services completion date is subject to change if Customer requests any changes or additions to the Services. Completion date is further subject to weather conditions. b. It is the understanding of the Parties that Landscaper has thoroughly planned out Services with Customer, to Customer’s liking, to make sure Customer understands Services that Landscaper will be performing. Customer has the opportunity to observe Landscaper performing Services. In the event that Customer misunderstands Services as proposed and desires a different outcome, it is the responsibility of Customer to point out this misunderstanding in the initial phase of Services being performed. If Customer does not bring any disputes toLandscaperintheinitialphaseofServices,it’llbeagreedbytheParties that Customer has a full understanding of the scope of Services and is in agreement to the outcome of such and is in acceptance of Services performed by Landscaper. c. For on-going, repeat Services, Landscaper will perform the Services every __ weeks/days beginning ______________ and ending _______________.
5. Payment Schedule. a. For one-time, project-based Services, Customer agrees to payLandscapertheTotalPayment specified below for the Services in accordance with the following schedule:
Non-refundable Scheduling deposit:                $ Check#________ Upon arrival to Property on project start date: $ Check#________ Upon completion of all Services: $ Check#________ TOTAL INVOICE AMOUNT DUE: $
b. For on-going, repeat Services, Customer agrees to pay Landscaper $300 per Service visit. Landscaper shall invoice Customer every thirty (30) days. Invoices are due upon receipt. If payment is not received within thirty (30) days, Customer will owe a five percent (5%) late fee every thirty (30) days the payment is late.
6. Representations. Landscaper Representations. Landscaper will perform the Services in a workmanlike manner, in compliance with all applicable laws, regulations, codes, and restrictive covenants.
Customer Representations. CustomeristhelegalowneroftheProperty,orotherwisehasauthorityto permit construction upon the Property. The requested Services are in accordance withallapplicable laws,regulations,codes,restrictivecovenants,andhomeowners’associationrequirements.Customer has the financial ability to pay Landscaper for the Services. Page 2 | 7
7. Obligations. Landscaper Obligations. Landscaper will comply with all applicable laws, ordinances, rules, regulations, and orders of public authorities for the safety of persons and property. Customer Obligations. Customer will provide Landscaper,itsemployees,agents,andsubcontractors access to the Property anytime for the purpose of performing the Services. Customer will allow Landscaper and subcontractors to leave all equipment and supplies on PropertyandPropertystreets when permitted. Customer agrees to keep the Property clear of all known and potential hazards. Customer further agrees to keep all pets out of the work area of the Property. Customer agrees to water plants according to grower recommendations. Landscaper assumes no responsibility in the case a plant dies due to lack of watering. Customer agrees to notify Landscaper of their property boundaries and takes full responsibility in the event of any course of action or liability brought against Landscaper who had to go outside of the customers boundaries to provide Services.
8. Warranty. All warranty is void if Landscaper determines Customer has not properly maintained items listed below. Landscaper will replace the following items at Landscaper’s expense from the date of installation until the warrantytime frame below. Customer will have to pay to replace products listed below after the time frame listed below:
Annuals: 1 month Perennials: 2 months Shrubs: 3 months Trees: 6 months Seed/Sod: No Warranty
Rock and mulch:  3 months Paver patios and walkways: 3 years Driveways: 2 years Boulder retaining walls: 2 years Segmental block retaining walls: 3 years Fire pit: No Warranty Retaining wall and patio repair: No Warranty Landscape Edging; 2 months
9. Underground & Aboveground Liability. Customer releases Landscaper from any and all liability andholdsLandscaperharmlessoffinancial loss including, but not limited to the following: 1) loss of utility services, (2) damage toanyburied structures such as roots,utilities,orsprinklers,(3)unburiedstructureonPropertysuchasdriveways, sidewalks, streets, curbs, buildings, etc., (4) overhead utilities, trees orotherobjects,(5)Vehiclesor other assets in Customer‘s possession. Landscaper contracts MNGopherStateOneCallbeforeany major digging begins.
10.Insurance. Landscaper warrants it is adequately insured for injury to its employees and any others incurring loss or injury as a result of the acts of Landscaper or its employees and subcontractors. Page 3 | 7
11. Subcontractors. Landscaper may engage subcontractors to perform workatitsdiscretion,provided that Landscaper shall fully pay any subcontractors and in all instances remain responsible for the proper completion of this Contract.
12.Termination. Customer can terminate the Contract by giving written notice if Landscapercommits any material breach of this Contract and fails to correct the breach within 10 days of notice of the breach. Landscaper can terminate the Contract by giving written notice: (a) if Customer fails to make the payments required and set forthinSection4within5daysofnoticeoffailuretomakeapayment;or (b) if Customer commits any other material, non-financial breach and fails to correct the breach within 10 days of notice of the breach. 13.Notice. Minnesota law 514.011 requires that Customer is aware of the following: (a) Any person or company supplying labor or materials for this improvement to your property may file a lien against your property if that person or company is not paid for the contributions. (b) Under Minnesota law, you have the right to pay persons who supplied labor or materials for this improvement directly anddeductthisamountfromourcontractprice,orwithholdthe amounts due them from us until 120 days after completion of theimprovementunlesswegive you a lien waiver signed by persons who supplied any labor or material for the improvement and who gave you timely notice. 14.Indemnification. Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, Customer agrees to indemnify and hold Landscaper harmless, and its respective affiliates, officers, agents, employees, and permitted successors and assigns against any and all claims, losses, damages, liabilities, civil, federal, state, or any type of monetary fine imposed, penalties, punitive damages and expenses, reasonable legal fees and costs of any kind or amount whatsoever, which result from or arise out of any act or omission, that occurs in connection with this Contract.  This indemnification will survive the termination of this Contract. 15.Entire Contract. This document reflects the entire Contract between the Parties and reflects a complete understanding ofthePartieswithrespecttothesubjectmatter.ThisContractsupersedesall prior written and oral representations. The Contract may not be amended, altered or supplemented except in writing signed by both Landscaper and Customer.
16.Dispute Resolution and Legal Fees. In the event of a dispute arising of this Contract that cannot be resolved by mutual agreement, the Parties agree to engage in mediation prior to commencing litigation. Customer agrees to pay allofLandscaper’sreasonableattorneys’fees,costs,andotherexpensesincurredasa result of Customer’s breach of this Contract.
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17.Legal and Binding Contract. This Contract is legal and binding between the Parties as stated above. This Contract may be entered into and is legal and binding both in the United States and throughout Europe. The Parties each represent that they have the authority to enter into this Contract. 18.Severability. If any provision of this Contract shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Contract is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written,construed, and enforced as so limited. 19.Waiver. ThefailureofeitherpartytoenforceanyprovisionofthisContractshallnotbeconstruedas a waiver orlimitationofthatparty’srighttosubsequentlyenforceandcompelstrictcompliancewith every provision of this Contract. 20.Applicable Law. This Contract shall be governed and construed in accordance with thelawsofthe state where the Property is located, without giving effect to any conflicts of laws provisions. BY SIGNING BELOW,CUSTOMERACKNOWLEDGESHAVINGREADANDUNDERSTOODTHIS CONTRACT AND THAT CUSTOMER IS SATISFIED WITH THE TERMS AND CONDITIONS CONTAINED IN THIS CONTRACT. CUSTOMER SHOULD NOT SIGN THIS CONTRACT IF THERE ARE ANY BLANK SPACES. CUSTOMER IS ENTITLED TO A COPY OF THIS CONTRACT. The Parties agree to the terms and conditions set forth above as demonstrated by their signatures as follows:
“LANDSCAPER” Signed:_____________________________________ By: ________________________________________ Date: _______________________________________
“CUSTOMER” *Signed: _____________________________________ *By: ________________________________________ *Date: ______________________________________
3 DAY RIGHT OF CANCELLATION You, the Customer, may cancel this Contract at any time prior to midnight of the third (3rd) business day after the date of this Contract.  See the attached Notice of Cancellation Form for an explanation of this right.
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NOTICE OF CANCELLATION OF CONSTRUCTION CONTRACT
General Description of the Work:  ________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________. Date Customer Signed the Agreement:  ____________________.
If you do not want the goods or services described above, you may cancel your purchase by mailing or delivering a signed and dated copy of this cancellation notice or any other written notice, or send a telegram to Renew Landscaping LLC, at 9120 Alger Ct., Inver Grove Heights, MN 55077 not later than midnight of ____________________.  If you cancel, any payments made by you under the contract or sale, any property traded in, and any instrument executed by you will be returned within ten (10) business days following receipt by Renew Landscaping LLC of your cancellation notice, and any security interest arising out of the transaction will be canceled. If you cancel, you must make available to Renew Landscaping LLC at your residence, in substantially good condition as when received, any goods delivered to you under this contract or sale; or you may, if you wish, comply with the written instructions of Renew Landscaping LLC regarding the return shipment of the goods at Renew Landscaping LLC’s expense and risk. If Renew Landscaping LLC does not pick up the goods within twenty (20) days of the date of your notice of cancellation, you may retain or dispose of them without any further obligation.
I HEREBY CANCEL THIS TRANSACTION.
Dated:  ___________________
Printed Full Legal Name of Customer: _____________________________________
Signature: _______________________________________
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ADDENDUM A Landscaping Change Order
Revised Scope of Work: __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________
Additional Amount Owed: ___________________ Check#________
“LANDSCAPER” Signed:_____________________________________ By: ________________________________________ Date: _______________________________________
“CUSTOMER” Signed: _____________________________________ By: ________________________________________ Date: ______________________________________

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